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Noticeboard

Coronavirus Update Posted on 15th May 2020

Please see new Information for Diabetics and Coronavirus

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SELF CARE

Empowering people with the confidence and information to look after themselves when they can, and visit the GP when they need to, gives people greater control of their own health and encourages healthy behaviours that help prevent ill health in the long-term. See advice resource bottom of right hand column.

In many cases people can take care of their minor ailments, reducing the number of GP consultations and enabling GPs to focus on caring for higher risk patients, such as those with comorbidities, the very young and elderly, managing long-term conditions and providing new services.

Oriel Surgery Training Practice

 

Oriel Surgery has been accredited as a training practice, and from early August 2015 we will be hosting qualified doctors intending to become GP’s. Becoming a training practice means that we have been recognised for achieving higher standards of patient care – something that we earnestly value and treasure.

 

The GP Trainee is a fully qualified doctor who already has experience of hospital medicine and will gain invaluable experience by being based within the practice.

 

Please do not hesitate to speak to the GP or staff member about this new development

 

 

 

 

 

Cancelling your Appointment

 If you are unable to attend an appointment with one of the doctors or nurses, please telephone the surgery as early as possible to cancel your appointment.

By giving us as much notice as you can you are helping us to make sure that someone else is given your slot.

Test Results

The Practice has an electronic link to the laboratory at the local Hospital.

To receive test results, please contact the Practice between the hours of 11-12pm and 3-4 pm. The receptionist will be happy to inform you of the test results reported by the doctor.

For reasons of confidentiality, information will not be given to another person unless prior permission has been given.

Practice Policies

Confidentiality & Medical Records

Locked blue folderThe practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:

  • To provide further medical treatment for you e.g. from district nurses and hospital services.
  • To help you get other services e.g. from the social work department. This requires your consent.
  • When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

Freedom of Information

Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.

Access to Records

In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the practice manager and may be subject to an administration charge. No information will be released without the patient consent unless we are legally obliged to do so.

Complaints

Customer service formWe make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the practice manager who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception and a copy is attached below.

Complaints Policy and Forms

Violence Policy

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.



 
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