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NEW Phone First - 24/7 Initiative

Make sure you PHONE FIRST before going to Antrim or Causeway Hospital Emergency Departments, or Mid Ulster Hospital Minor Injuries Unit.

0300 123 1 123

TEXT RELAY NUMBER: 18001 0300 123 1 123

or Interpreter Now app


You Can now order your prescription be email to

scripts.Z00308@gp.hscni.net

You can now send non urgent queries and Registration pack requests to

queries.Z00308@gp.hscni.net

(If you are leaving your current GP Practice due to  access issues, please note that due to unprecedented levels of new registrations coming to Oriel Surgery, this may have an effect on access to GP services that we can provide at Oriel Surgery)

Please Note that queries may take up to 48 hour for a response due to the volume of demand at present

Our GP services are OPEN. We are just operating in a different way.       If you are concerned about anything the GP is happy to give you a call and if they feel that you need to be seen you will either be brought down to the surgery or sent to a COVID Centre if there is any query regarding the virus.

New Appointment Cancellation email service

If you need to cancel an appointment and cannot get through by phone or wish to cancel an appointment at a time that suits yourself please email us on reception.Z00308@gp.hscni.net
Please note this is an automated email and cannot be used for prescription requests or any other requests 

We currently provide GP services to patients who live within a 7 mile radius of the surgery. If you move outside this area, you must register with a GP Practice closer to your new address. You have 30 days to do this, otherwise we will have to close your records and BSO will reallocate you a new GP

 

Get Well, Keep Well

Of course we’re not just here for when you are unwell. Our team of healthcare professionals and back-up staff offer a number of clinics and services to promote good health and wellbeing whatever your medical condition.

Complaints

Customer service formWe make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the practice manager who will deal with your concerns appropriately. The Policy and forms are attached below and can be handed in to reception or emailed back to practicemanager.Z00308@gp.hscni.net

Complaints Policy and Forms

Premises and Access

The surgery has car parking facilities at the front of the building. There is wheelchair access via a ramp at the side entrance to the building. We also provide toilet facilities for patients with a disability. CCTV cameras are in operation.

From Monday 25th January 2016, Oriel Surgery Reception Desk will be open from 1.30pm rather than 2pm to assist with Prescription collection/ sicklines and making appointments. This is on a walk in basis only. The phoneline will not be available until 2pm as usual.

(Site updated 17/09/2021)
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