Coronavirus Update Posted on 15th May 2020

Please see new Information for Diabetics and Coronavirus





























Empowering people with the confidence and information to look after themselves when they can, and visit the GP when they need to, gives people greater control of their own health and encourages healthy behaviours that help prevent ill health in the long-term. See advice resource bottom of right hand column.

In many cases people can take care of their minor ailments, reducing the number of GP consultations and enabling GPs to focus on caring for higher risk patients, such as those with comorbidities, the very young and elderly, managing long-term conditions and providing new services.

Oriel Surgery Training Practice


Oriel Surgery has been accredited as a training practice, and from early August 2015 we will be hosting qualified doctors intending to become GP’s. Becoming a training practice means that we have been recognised for achieving higher standards of patient care – something that we earnestly value and treasure.


The GP Trainee is a fully qualified doctor who already has experience of hospital medicine and will gain invaluable experience by being based within the practice.


Please do not hesitate to speak to the GP or staff member about this new development






Cancelling your Appointment

 If you are unable to attend an appointment with one of the doctors or nurses, please telephone the surgery as early as possible to cancel your appointment.

By giving us as much notice as you can you are helping us to make sure that someone else is given your slot.

Test Results

The Practice has an electronic link to the laboratory at the local Hospital.

To receive test results, please contact the Practice between the hours of 11-12pm and 3-4 pm. The receptionist will be happy to inform you of the test results reported by the doctor.

For reasons of confidentiality, information will not be given to another person unless prior permission has been given.

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Coronavirus Update Posted on 4th September 2020

Please note, we would ask all patients to wear a face coverings (mask or scarf) if they have been requested to attend the surgery by a GP or Nurse

You Can now order your prescription be email to

You can now send non urgent queries to

Please Note that queries may take up to 48 hour for a response due to the volume of demand at present

Our GP services are OPEN. We are just operating in a different way.       If you are concerned about anything the GP is happy to give you a call and if they feel that you need to be seen you will either be brought down to the surgery or sent to a COVID Centre if there is any query regarding the virus.

Covid 19 Advice from the Public Health Agency N I - September 2020

What should I do if I think I have COVID-19?

If you have:

  • a high temperature – this means you feel hot to touch on your chest or back (you do not need to measure your temperature); OR
  • a new, continuous cough – this means coughing a lot for more than an hour, or 3 or more coughing episodes in 24 hours (if you usually have a cough, it may be worse than usual); OR
  • a loss of or change in sense of smell or taste.  

Everyone you live with must stay at home. You should arrange a test for COVID-19 here

You can ring NHS 111 for information or advice and they will help you decide if you need to contact your GP. Calling your GP may be necessary if you have:

  • an existing health condition;
  • problems with your immune system;
  • you feel you are not coping with your symptoms.  

Do not attend your GP surgery or emergency department in person before calling ahead and speaking with someone.

If you have very serious symptoms or feel it is a medical emergency and you need to call an ambulance, dial 999 and inform the operator of your symptoms.

While waiting for your test or if you receive a positive diagnosis for COVID-19:

  • you'll need to stay at home for at least 10 days from when your symptoms started;
  • after 10 days from when your symptoms started:
    • if you have not had a high temperature for 48 hours, you no longer need to self-isolate;
    • if you still have a high temperature, you need to self-isolate until your temperature has returned to normal for 48 hours.
  • you do not need to self-isolate if you only have a cough or loss of sense of smell/taste after 10 days, as these symptoms can last for several weeks after the infection has gone.
  • if you live with someone who has symptoms, you'll need to stay at home and self-isolate also. If the person with symptoms tests positive for COVID-19, everyone in the household without symptoms will need to self-isolate for 14 days from the day the first person in the home started having symptoms;
  • however, if you develop symptoms during this 14-day period, you’ll need to stay at home for at least 10 days from the day your symptoms started (regardless of what day you are on in the original 14-day period). Follow the advice above on when to end self-isolation.

If you receive a negative diagnosis for COVID-19:

    If you develop new or worsening symptoms, you should self-isolate and can arrange to be re-tested.


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    Coronavirus weekly and monthly bulletins

    The latest weekly and monthly bulletins can be found here


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    COVID-19 Management Framework

    This document sets out how the Public Health Agency (PHA) will work to identify cases (ie those people with a confirmed diagnosis of SARS-CoV-2/Covid-19) and trace their close contacts; to recognise potential clusters and/or outbreaks early and to respond appropriately; to contain and manage any outbreaks and clusters as required. It describes the relationship with various stakeholders and the information and intelligence flows as well as the operational plan.


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    Further advice by category:


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    Meeting outdoors

    Up to 15 people who are not from the same household can meet outdoors but you should maintain social distancing by being at least 2 metres apart.

    Social distancing is essential to prevent further waves of the epidemic. You should avoid visiting places such as seaside resorts and popular beauty spots whenever there is a chance that large numbers of people will converge and crowds will form.


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    Indoor visits     

    Indoor meetings of groups of up to 6 people from up to two households can meet indoors, maintaining social distancing.

    Meeting friends and family indoors carries a higher risk than meeting outdoors. If possible, you should continue to arrange meetings with family and friends outdoors.

    If you decide to meet indoors you should do so as safely as possible and follow public health advice by:

    • limiting the duration of visits
    • ensuring good ventilation
    • maintaining good hand hygiene
    • practicing social distancing where possible

    The use of a face covering is also strongly advised.

    Overnight stays are now permitted.


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    Support ‘bubbles’ for single occupancy households

    People who live alone are permitted to visit one other household indoors to form a small support unit (a ‘bubble’).

    The bubble would therefore contain two households forming a single unit, that is the person living on their own and members of the other household, where social distancing between them would no longer be required.

    This enables the person who lives alone to visit, stay over and spend more time with the second household. The second household can be of any size.

    To contain the risk of spreading the virus, a household cannot be part of more than one bubble. Therefore members of the two households within a bubble will not be permitted to visit or have visitors from a third household. They should maintain social distancing from people outside of their bubble.

    If anyone within your bubble develops symptoms, all members of the bubble should self-isolate.  Particular care needs to be taken if any member is regarded as a vulnerable person in terms of the virus.

    People who are in the shielding group are strongly advised not to avail of this easement. If the risk remains low, those who are shielding alone can also form a support bubble with one other household, indoors, in the same way as outlined above.


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    Face coverings

    The use of face coverings on public transport is mandatory. Further information on the use of face coverings and the exemptions that will apply is available at: and  

    It is strongly advised that you should think about using face coverings in particular circumstances - short periods in enclosed spaces where social distancing is not possible. 

    Crucially, do not get a false sense of security about the level of protection provided by wearing a face covering. It is essential that everyone continues to:

    • practise social distancing as much as humanly possible
    • wash their hands thoroughly throughout the day
    • ‘catch it, kill it, bin it’ when they sneeze or cough

    That’s still the best way to protect yourself and others from COVID-19.


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    Looking after yourself and your family

    Staying at home more will affect our usual social activities. It’s very important that we look after our physical, mental and emotional wellbeing.

    Based on the Take 5 steps to wellbeing, this leaflet offers tips on supporting your mental and emotional wellbeing during the current coronavirus outbreak.

    It’s important that children continue to be active, this fun physical activity record sheet outlines the recommended physical activity guidelines for children aged 5 to 18 and includes an easy way for children to keep track of how much physical activity they are getting.

    Information on RISE NI (Regional Integrated Support for Education NI), which supports children during the COVID-19 pandemic by working closely with parents and school staff to help children develop the foundation skills for learning, can be found here.


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    If you have symptoms you should tested for COVID-19. Information on testing can be found here.


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    Contact tracing

    If you receive a positive test result you will be contacted by the PHA’s Contact Tracing Service from (028) 9536 8888.

    If you do not answer the call the first time, the team will try another four times to get in contact with you – this is because it is really important that we speak to you. The reason for this call is to help us identify anyone you have been in close contact with who may be a risk of getting COVID-19, so we can offer them support and guidance on self-isolation and the need to get tested if they develop symptoms.

    Close contacts will be contacted by the team using the same (028) 9536 8888 number.

    Information on testing can be found here.

    Please contact Dalriada Urgent Care as noted below in the case where an ailment can't wait until we re-open again


    New Appointment Cancellation email service
    If you need to cancel an appointment and cannot get through by phone or wish to cancel an appointment at a time that suits yourself please email us on
    Please note this is an automated email and cannot be used for prescription requests or any other requests 

    We currently provide GP services to patients who live within a 7 mile radius of the surgery. If you move outside this area, you must register with a GP Practice closer to your new address. You have 30 days to do this, otherwise we will have to close your records and BSO will reallocate you a new GP

    Oriel Surgery Training Practice

     Oriel Surgery has been accredited as a training practice, and from early August 2015 we will be hosting qualified doctors intending to become GP’s. Becoming a training practice means that we have been recognised for achieving higher standards of patient care – something that we earnestly value and treasure.

     The GP Trainee is a fully qualified doctor who already has experience of hospital medicine and will gain invaluable experience by being based within the practice.

     Please do not hesitate to speak to the GP or staff member about this new development



    Get Well, Keep Well

    Of course we’re not just here for when you are unwell. Our team of healthcare professionals and back-up staff offer a number of clinics and services to promote good health and wellbeing whatever your medical condition.


    Customer service formWe make every effort to give the best service possible to everyone who attends our practice.

    However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

    To pursue a complaint please contact the practice manager who will deal with your concerns appropriately. The Policy and forms are attached below and can be handed in to reception or emailed back to

    Complaints Policy and Forms

    Premises and Access

    The surgery has car parking facilities at the front of the building. There is wheelchair access via a ramp at the side entrance to the building. We also provide toilet facilities for patients with a disability. CCTV cameras are in operation.

    From Monday 25th January 2016, Oriel Surgery Reception Desk will be open from 1.30pm rather than 2pm to assist with Prescription collection/ sicklines and making appointments. This is on a walk in basis only. The phoneline will not be available until 2pm as usual.

    (Site updated 04/09/2020)
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