Noticeboard

Oriel Surgery will be closed on Monday 3rd May and Monday 25th May for the Bank Holidays

Important Information about the Covid 19 Vaccination Programme

Vaccination is the most important thing you can do to protect your community against serious illnesses.  When enough people get vaccinated, it’s harder for a disease to spread to those who can’t have vaccines.

We know many people are interested in the COVID-19 vaccination and want to assure you that we are working through a priority list set by the Department of Health.  Please do not contact your GP about getting the vaccine. We will contact patients in order of priority. 

 

Covid Vaccine Information

Relaxation of regulations and recovery plan

On 12 May 2020, the NI Executive published a five stage recovery plan to easing the current restrictions.

There are five steps outlined in the recovery plan for six different sectors. In making decisions, the NI Executive considers three key criteria:

  • the most up-to-date scientific evidence
  • the ability of the health service to cope
  • the wider impacts on our health, society and the economy

Guidance

The regulations are legally enforceable restrictions. Guidance has been developed to help you to navigate and comply with the restrictions and to enable you to live as freely as possible within the constraints that they impose.

Overarching guidance on the regulations in Northern Ireland and public health advice is available on the Department of Health website.

 

 

  

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

SELF CARE

Empowering people with the confidence and information to look after themselves when they can, and visit the GP when they need to, gives people greater control of their own health and encourages healthy behaviours that help prevent ill health in the long-term. See advice resource bottom of right hand column.

In many cases people can take care of their minor ailments, reducing the number of GP consultations and enabling GPs to focus on caring for higher risk patients, such as those with comorbidities, the very young and elderly, managing long-term conditions and providing new services.

Oriel Surgery Training Practice

 

Oriel Surgery has been accredited as a training practice, and from early August 2015 we will be hosting qualified doctors intending to become GP’s. Becoming a training practice means that we have been recognised for achieving higher standards of patient care – something that we earnestly value and treasure.

 

The GP Trainee is a fully qualified doctor who already has experience of hospital medicine and will gain invaluable experience by being based within the practice.

 

Please do not hesitate to speak to the GP or staff member about this new development

 

 

 

 

 

Cancelling your Appointment

 If you are unable to attend an appointment with one of the doctors or nurses, please telephone the surgery as early as possible to cancel your appointment.

By giving us as much notice as you can you are helping us to make sure that someone else is given your slot.

Test Results

The Practice has an electronic link to the laboratory at the local Hospital.

To receive test results, please contact the Practice between the hours of 11-12pm and 3-4 pm. The receptionist will be happy to inform you of the test results reported by the doctor.

For reasons of confidentiality, information will not be given to another person unless prior permission has been given.

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Relaxation of regulations and recovery plan

On 12 May 2020, the NI Executive published a five stage recovery plan to easing the current restrictions.

There are five steps outlined in the recovery plan for six different sectors. In making decisions, the NI Executive considers three key criteria:

  • the most up-to-date scientific evidence
  • the ability of the health service to cope
  • the wider impacts on our health, society and the economy

Guidance

The regulations are legally enforceable restrictions. Guidance has been developed to help you to navigate and comply with the restrictions and to enable you to live as freely as possible within the constraints that they impose.

Overarching guidance on the regulations in Northern Ireland and public health advice is available on the Department of Health website.

 

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You Can now order your prescription be email to

scripts.Z00308@gp.hscni.net

You can now send non urgent queries to

queries.Z00308@gp.hscni.net

Please Note that queries may take up to 48 hour for a response due to the volume of demand at present

Our GP services are OPEN. We are just operating in a different way.       If you are concerned about anything the GP is happy to give you a call and if they feel that you need to be seen you will either be brought down to the surgery or sent to a COVID Centre if there is any query regarding the virus.

New Appointment Cancellation email service

If you need to cancel an appointment and cannot get through by phone or wish to cancel an appointment at a time that suits yourself please email us on reception.Z00308@gp.hscni.net
Please note this is an automated email and cannot be used for prescription requests or any other requests 

We currently provide GP services to patients who live within a 7 mile radius of the surgery. If you move outside this area, you must register with a GP Practice closer to your new address. You have 30 days to do this, otherwise we will have to close your records and BSO will reallocate you a new GP

Oriel Surgery Training Practice

 Oriel Surgery has been accredited as a training practice, and from early August 2015 we will be hosting qualified doctors intending to become GP’s. Becoming a training practice means that we have been recognised for achieving higher standards of patient care – something that we earnestly value and treasure.

 The GP Trainee is a fully qualified doctor who already has experience of hospital medicine and will gain invaluable experience by being based within the practice.

 Please do not hesitate to speak to the GP or staff member about this new development

 

PLEASE NOT THAT FROM 4TH JANUARY 2016 ALL REPEAT PRESCRIPTIONS WILL BE ISSUED STRICTLY ON A 24 HOUR BASIS ONLY

Get Well, Keep Well

Of course we’re not just here for when you are unwell. Our team of healthcare professionals and back-up staff offer a number of clinics and services to promote good health and wellbeing whatever your medical condition.

Complaints

Customer service formWe make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the practice manager who will deal with your concerns appropriately. The Policy and forms are attached below and can be handed in to reception or emailed back to practicemanager.Z00308@gp.hscni.net

Complaints Policy and Forms

Premises and Access

The surgery has car parking facilities at the front of the building. There is wheelchair access via a ramp at the side entrance to the building. We also provide toilet facilities for patients with a disability. CCTV cameras are in operation.

From Monday 25th January 2016, Oriel Surgery Reception Desk will be open from 1.30pm rather than 2pm to assist with Prescription collection/ sicklines and making appointments. This is on a walk in basis only. The phoneline will not be available until 2pm as usual.

(Site updated 27/04/2021)
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