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Coronavirus Update Posted on 15th May 2020

Please see new Information for Diabetics and Coronavirus

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SELF CARE

Empowering people with the confidence and information to look after themselves when they can, and visit the GP when they need to, gives people greater control of their own health and encourages healthy behaviours that help prevent ill health in the long-term. See advice resource bottom of right hand column.

In many cases people can take care of their minor ailments, reducing the number of GP consultations and enabling GPs to focus on caring for higher risk patients, such as those with comorbidities, the very young and elderly, managing long-term conditions and providing new services.

Oriel Surgery Training Practice

 

Oriel Surgery has been accredited as a training practice, and from early August 2015 we will be hosting qualified doctors intending to become GP’s. Becoming a training practice means that we have been recognised for achieving higher standards of patient care – something that we earnestly value and treasure.

 

The GP Trainee is a fully qualified doctor who already has experience of hospital medicine and will gain invaluable experience by being based within the practice.

 

Please do not hesitate to speak to the GP or staff member about this new development

 

 

 

 

 

Cancelling your Appointment

 If you are unable to attend an appointment with one of the doctors or nurses, please telephone the surgery as early as possible to cancel your appointment.

By giving us as much notice as you can you are helping us to make sure that someone else is given your slot.

Test Results

The Practice has an electronic link to the laboratory at the local Hospital.

To receive test results, please contact the Practice between the hours of 11-12pm and 3-4 pm. The receptionist will be happy to inform you of the test results reported by the doctor.

For reasons of confidentiality, information will not be given to another person unless prior permission has been given.

 

Coronavirus Update Posted on 3rd August 2020

Please note, we would ask all patients to wear a face coverings (mask or scarf) if they have been requested to attend the surgery by a GP or Nurse

Our GP services are OPEN. If you are concerned about anything the GP is happy to give you a call and if they feel that you need to be seen you will either be brought down to the surgery or sent to a COVID Centre if there is any query regarding the virus.

Coronavirus (COVID-19): regulations, guidance and what they mean for you as of 3rd August 2020.

Information about the coronavirus (COVID-19) regulations in Northern Ireland, the steps outlined in the recovery plan and also a timeline of the easing of restrictions.

Jump to table of contents

About the regulations

The Health Protection (Coronavirus, Restrictions) Regulations (Northern Ireland) and revisions are available on the Department of Health website(external link opens in a new window / tab).

 Guidance on the restrictions and on what you can do to protect yourself and protect others is also available on the Department of Health website(external link opens in a new window / tab).

Relaxation of regulations and recovery plan

On 12 May 2020, the NI Executive published a five stage recovery plan to easing the current restrictions.

There are five steps outlined in the recovery plan for six different sectors. In making decisions, the NI Executive considers three key criteria:

  • the most up-to-date scientific evidence
  • the ability of the health service to cope
  • the wider impacts on our health, society and the economy

To date, the following has been agreed, where people can keep their distance (social distancing) and good hand hygiene. These are key elements to help stop the spread of the virus.

Please see new advice under Further information on righthand side of this webpage for Diabetics and advice if you become unwell. 

Coronavirus (COVID-19): overview and advice

A coronavirus is a type of virus. COVID-19 is a new strain of coronavirus. It can affect your lungs and airways. Everyone should do what they can to stop coronavirus spreading.

Symptoms of coronavirus (COVID-19)

If you have:

  • a high temperature – this means you feel hot to touch on your chest or back (you do not need to measure your temperature), or;
  • a new, continuous cough – this means coughing a lot for more than an hour, or 3 or more coughing episodes in 24 hours (if you usually have a cough, it may be worse than usual), or;
  • anosmia - the loss or a change in your normal sense of smell (it can also affect your sense of taste)

Everyone in your house must stay at home.

For information on what to do if you think you have coronavirus, go to the Public Health Agency website.

Testing and tracing for coronavirus (COVID-19)

Everyone over five years of age in Northern Ireland with symptoms of coronavirus (COVID-19) is now eligible for testing.

There is also a contact tracing programme in place. This is a method to help prevent the further spread of infections such as COVID-19.

You can find information on testing, how to book a test and the contact tracing programme on the Public Health Agency website.

Coronavirus app

The new app is dedicated to providing people across Northern Ireland with immediate advice and links to vital trusted information.

You can download the COVID-19 NI app for both Apple and Android devices using the relevant links below:

An online version of the app is available from the following link for those without access to a smartphone but who are able to access a computer or tablet device.

How to reduce the risk of spreading coronavirus

There are simple steps that everyone can take to reduce the risk of catching or spreading coronavirus.

Do

  • wash your hands with soap and water often – do this for at least 20 seconds
  • always wash your hands when you get home or into work
  • use hand sanitiser gel if soap and water are not available
  • cover your mouth and nose with a tissue or your sleeve (not your hands) when you cough or sneeze
  • put used tissues in the bin straight away and wash your hands afterwards
  • try to avoid close contact with people who are unwell

Do not

Face coverings

It is recommend that you should think about using face coverings in particular circumstances - short periods in enclosed spaces where social distancing is not possible. You must wear a face covering on public transport from Friday 10 July.

Advice for shopping safely

The Public Health Agency have guidance on how to shop safely during the coronavirus (COVID-19) pandemic.

There are a number of things you can do to help make your shopping trips safer, including:

  • try to reduce the number of shopping trips to once a week
  • avoid taking children or other family members to the shop
  • try to shop at off-peak times
  • try to go to quieter local shops or arrange with local shops for collection or deliveries -  many smaller shops are now offering local deliveries
  • make a shopping list and buy enough in one trip to feed your family for seven days
  • try to manage without certain items and make do - for example, you could try making your own bread or using up food in the cupboard or freezer
  • make a note of what items you have and when they will go out of date so you can use them in date order and avoid waste
  • use your freezer to store perishable items such as bread and meats
  • don’t stockpile items you don’t need – think of others who may need them
  • get essentials, if possible, for someone you know in a vulnerable group and leave them at their door
  • before you go, wash your hands for 20 seconds
  • during your shopping trip avoid touching your face, use contactless payment if possible and maintain social distancing – stay 2m (around 6ft) apart from the next person
  • wipe down the handles of your trolley or basket before and after use with sanitiser or a disinfectant wipe
  • after your shopping trip, wash your hands again for 20 seconds or use hand sanitiser if you can’t

Primary care COVID-19 centres

A network of new Primary Care COVID-19 centres has been established to manage coronavirus cases in the community.

Patients will not be able to report directly to these centres without being referred by their GP or out of hours provider.

Coronavirus cases in Northern Ireland

Information about the coronavirus (COVID-19) outbreak is available on the Department of Health’s website.  The information is updated daily.

It includes information on hospital admissions and discharges, bed occupancy, a breakdown of cases and the number of COVID-19 related deaths by age and gender.

Information to help recovery after COVID-19

COVID-19 can cause mild symptoms but for other people it can be more serious and recovering from the virus may take time. Lancashire Teaching Hospitals NHS Foundation Trust has developed a resource to help recovery from the virus, with input from Allied Health Professionals (AHP) and clinical psychologists.

The resource provides information and advice about:

  • breathlessness
  • clearing your lungs
  • swallowing
  • communication and mouth care
  • eating well to help recovery
  • conserving energy
  • regaining strength and mobility
  • looking after your mental health and wellbeing

If you have had COVID-19 and have any concerns about your recovery, please contact your GP who will talk to you about treatment options.

COVID-19 – more information

Information on the following content is also available on nidirect:

More useful links

 

https://www.publichealth.hscni.net/news/covid-19-coronavirus

Oriel Surgery will be closed on Monday 13th July 2020

Please contact Dalriada Urgent Care as noted below in the case where an ailment can't wait until we re-open again

PLEASE CONTACT DALRIADA URGENT CARE OUT OF HOURS ON 028 2566 3500 IN AN EMERGENCY.  

New Appointment Cancellation email service
If you need to cancel an appointment and cannot get through by phone or wish to cancel an appointment at a time that suits yourself please email us on reception.Z00308@gp.hscni.net
Please note this is an automated email and cannot be used for prescription requests or any other requests 

We currently provide GP services to patients who live within a 7 mile radius of the surgery. If you move outside this area, you must register with a GP Practice closer to your new address. You have 30 days to do this, otherwise we will have to close your records and BSO will reallocate you a new GP

Oriel Surgery Training Practice

 Oriel Surgery has been accredited as a training practice, and from early August 2015 we will be hosting qualified doctors intending to become GP’s. Becoming a training practice means that we have been recognised for achieving higher standards of patient care – something that we earnestly value and treasure.

 The GP Trainee is a fully qualified doctor who already has experience of hospital medicine and will gain invaluable experience by being based within the practice.

 Please do not hesitate to speak to the GP or staff member about this new development

 

PLEASE NOT THAT FROM 4TH JANUARY 2016 ALL REPEAT PRESCRIPTIONS WILL BE ISSUED STRICTLY ON A 24 HOUR BASIS ONLY

Get Well, Keep Well

Of course we’re not just here for when you are unwell. Our team of healthcare professionals and back-up staff offer a number of clinics and services to promote good health and wellbeing whatever your medical condition.

Complaints

Customer service formWe make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the practice manager who will deal with your concerns appropriately. The Policy and forms are attached below and can be handed in to reception or emailed back to practicemanager.308@orielsurgery.gp.n-i.nhs.uk

Complaints Policy and Forms

Premises and Access

The surgery has car parking facilities at the front of the building. There is wheelchair access via a ramp at the side entrance to the building. We also provide toilet facilities for patients with a disability. CCTV cameras are in operation.

From Monday 25th January 2016, Oriel Surgery Reception Desk will be open from 1.30pm rather than 2pm to assist with Prescription collection/ sicklines and making appointments. This is on a walk in basis only. The phoneline will not be available until 2pm as usual.

(Site updated 03/08/2020)
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