We have a telephone triage system in operation in the morning.  All appointments are booked by the GP following a triage call.  

Please note if requesting telephone call from the GP or Clinical team the administration staff will have to take some details regarding the nature of this call, please note this is to enable the clinical team to triage calls in order of urgency.  All information remains confidential.  

There are a limited number of pre-bookable appointments for future bookings but these are often a few weeks ahead.

Emergency Appointments

Emergency appointments are available for urgent clinical appointments only. These are for acute symptoms that cannot wait until the next day. Please explain your requirements to the receptionist.

Practice Nurses

In a number of cases it might be worth considering an appointment with a practice nurse rather than a doctor. Practice nurses are qualified to deal with many conditions and you may be seen more quickly. Treatment room hours of attendance are 9am to 12pm and 2pm to 5pm.

An electronic check-in system was installed to improve patient confidentiality and to reduce the numbers of patients waiting in reception to check in for their appointment.

If you need to speak to a doctor during surgery hours, a message will be taken and the doctor will contact you by telephone at a time you will be advised of.

If you have an everyday health condition, you can use the Pharmacy First service to get advice and treatment from a local pharmacist, without waiting for an appointment to see your GP.

Click here for more information

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.  

• call 028 94464936 from 8:30am
• email reception.Z00308@gp.hscni.net

Please tell us:

• If there’s a specific doctor, nurse or other health professional you would prefer to respond
• If you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
• If you need an interpreter
• If you have any other access or communication needs

Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling reception before 10am.

You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls

You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.

Out-of-hours emergency cover is provided by Dalriada Urgent Care on 028 25 663500. When the surgery is closed a pre-recorded message will give you the number to be contacted.

Out-of-hours services are generally busy so please think carefully before asking to see a doctor and only do so if you genuinely cannot wait until the surgery re-opens.

In a genuine emergency you should call 999. Chest pains and / or shortness of breath constitute an emergency.  

We have a texting service which allows you to receive confirmation and reminders about your appointments.

To have this service you will need to register by completing a consent form.

Please remember to update your contact details with us when you change address, telephone numbers and email address.

Complete our SMS Reminder Form